Everything you need to know about authenticity, pre-orders, payment and delivery.
Our products
Are these products really authentic?
Yes. We buy only from official brand stores and authorised retailers, and every product page names the exact source it came from. We’ve served over 10,000 families since 2017 and we’re an SSM-registered company.
How do I choose the right size?
Every product page has a size guide with a chart and a fit note for that brand. Tommy Hilfiger and GAP run true to size; Ralph Lauren and Calvin Klein run slightly large. International sizing is generally larger than Malaysian sizing.
Go by height and weight rather than age they’re more reliable. Still unsure? Send us your child’s measurements and we’ll pick for you.
Pre-order & payment
How long does a pre-order take?
Usually 3 to 5 weeks from the day you order. We buy the item overseas once your order is placed, then ship it to Malaysia. You’ll get a WhatsApp message and a tracking number as soon as it lands.
Need something by a specific date? Message us before ordering and we’ll tell you honestly whether it’s realistic.
How does pre-order work, step by step?
1. Choose your item and add it to cart.
2. At checkout, pay a 50% deposit (pre-order items only), or pay in full.
3. We buy it directly from official stores.
4. It ships to Malaysia and we WhatsApp you when it lands.
5. Pay the balance (online transfer or payment link), then we deliver to you, or you can self-pickup at our office in Merlimau, Melaka.
When and how do I pay the balance?
Once your item arrives in Malaysia, we’ll WhatsApp you the balance amount. You can pay by online bank transfer or the payment link we send. Your item is sent out as soon as the balance is paid.
What payment methods can I use?
FPX online banking, credit/debit cards, e-wallets (TNG, GrabPay, ShopeePay), and PayLater with Atome, SPayLater or Grab PayLater.
What if the item sells out before you buy it?
It rarely happens, but stock at official stores can sell out fast. If it does, we’ll WhatsApp you right away and suggest a similar replacement (another colour, size or style). If you don’t want a replacement, we’ll refund your payment in full.
Can I cancel an order?
Pre-orders can’t be cancelled once placed, because we buy the item specifically for you as soon as the order comes in. The exception is if there’s a problem with the product or a mistake on our side — then we’ll sort it out.
This is why we’d rather you asked us about sizing first. We’re happy to help before you commit.
Shipping & delivery
Does the price include shipping and tax?
Yes. The price you see already includes the product cost, overseas shipping, tax, insurance and our service charge.
Only local delivery within Malaysia is charged separately, and you’ll see that at checkout.
Can I combine postage with my earlier order?
Yes. At checkout, choose “Combine with my previous order (postage already paid)” and we’ll ship everything together. Just note: any earlier order that has already arrived must be paid in full within the given time, so it can be held and shipped together with your new items.